ನNamma Civic
⚖️ Escalate

Make them act

A logged complaint that's been ignored isn't the end — it's the start. Here's the exact chain to climb, the SLA to quote, and a ready-to-file RTI that forces an action-taken report.

Escalation ladder · BBMP / Greater Bengaluru Authority

  1. 1
    BBMP Sahaaya 2.0 / 1533

    Log the complaint (app/web/call). Save the complaint ID & photo.

    SLA: Garbage ~24–48h; potholes/lights per Citizen Charter

  2. 2
    Ward Engineer / Health Inspector

    If unresolved past SLA, escalate to the ward official with the complaint ID.

    SLA: A few days

  3. 3
    Zonal Joint/Deputy Commissioner

    Escalate in writing (email) citing the complaint ID and SLA breach.

    SLA: 1–2 weeks

  4. 4
    Chief Commissioner, GBA

    Final administrative escalation; mark a copy to your corporator/MLA.

    SLA: —

  5. 5
    RTI + Lokayukta

    File an RTI for the action-taken report; approach Lokayukta for negligence.

    SLA: RTI: 30 days

Generate an RTI request

Stuck past the SLA? Fill in your details — we'll draft a ready-to-send RTI asking for the action-taken report.

To,
The Public Information Officer, Bruhat Bengaluru Mahanagara Palike (GBA), [your zone]

Subject: Application under the Right to Information Act, 2005

Date: 24 June 2026

Sir/Madam,

Under the provisions of the Right to Information Act, 2005, I request the following information regarding a civic complaint I have raised:

Complaint details:
- Nature of issue: [describe the issue]
- Location: [area / address]
- Complaint reference no.: [complaint/ID number]
- Date of complaint: [date complaint was lodged]

Information sought:
1. The current status and the action taken on the above complaint.
2. The name and designation of the official(s) responsible for resolving it.
3. The timeline (SLA) within which this complaint ought to have been resolved as per the Citizen Charter / applicable rules.
4. If not resolved, the reasons for the delay and the revised date of resolution.
5. Copies of any inspection reports or file notings related to this complaint.

I am enclosing the prescribed application fee of Rs. 10. I belong to the General category. Please provide the information within 30 days as mandated by the Act.

Yours faithfully,
[Your name]
[Your address]

[Signature]

File at the department's PIO with the ₹10 fee (free for BPL). Karnataka also has online RTI for state departments. See Know Your Rights → RTI.